ESTABLISH CONNECTION
Reach out to the Urban support node. We typically establish responses in 24 hours.
METROPOLIS HQ NODE
Suite 104, Sector 7 Cyber Towers,
Neo Tokyo, Japan (Zip: 100-0001)
COMMUNICATION CHANNELS
Direct Support: support@urbanproject.io
Drops Inquiries: drops@urbanproject.io
HOTLINE FREQUENCY
Toll-free: +81 (03) 555-URBAN
Mon - Fri: 09:00 - 18:00 (GMT+9)
TRANSMIT DISPATCH
CYBER TARGETING LINK ESTABLISHED
HQ Node Coordinate: 35.6762° N, 139.6503° E.
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SUPPORT CENTER FAQS
Upon order transaction confirmation, our logistics engine generates a secure Reference tracking ID (e.g. UBP-XXXXXX) which is emailed to you. You can check the shipment state directly by contacting our support channels or clicking status details in your User Portal.
URBAN PROJECT supports Credit/Debit cards (Visa, MasterCard, Amex), UPI transfer codes (GooglePay, PhonePe, Paytm), and Cash on Delivery (COD) services across eligible urban pin-codes.
We provide a complimentary 30-day return or size exchange window. Items must be returned in their original packaging, unwashed, and with all high-density tags attached. Standard refunds are processed to your original payment gateway in 5-7 business days.
Yes. URBAN PROJECT provides free express international shipping on all orders over $150 USD. Orders below $150 carry a flat shipping rate of $15 USD. We utilize DHL Express and FedEx networks for swift deliveries worldwide.